PRIVACY POLICY

DML Companies LLC dba Leverage Live Local

Effective Date: June 01, 2026

1. INTRODUCTION

DML Companies LLC dba Leverage Live Local ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with us by phone, SMS, or other communications channels. This Privacy Policy describes how we collect, use, and protect information obtained through our telephony and messaging systems, including calls and text messages facilitated through Aircall.

2. INFORMATION WE COLLECT

We may collect the following information when you call or text us: your name and contact information (phone number, email address), call recordings and voicemails, SMS/text message content, call metadata (date, time, duration, caller ID), and information you voluntarily provide during a call or in a message.

3. HOW WE USE YOUR INFORMATION

We use the information collected to respond to your inquiries and provide our services, schedule and conduct consultations related to property tax exemptions under the Florida Live Local Act, send appointment confirmations and follow-up communications, maintain records of our business interactions, improve the quality of our services through call monitoring and review, and comply with applicable laws and regulations.

4. CALL RECORDING

Calls to and from our business may be recorded for quality assurance, training, and record-keeping purposes. By continuing a call with us, you consent to the recording of that call. If you do not wish to be recorded, please notify us at the beginning of the call.

5. SMS / TEXT MESSAGING

By providing your phone number and engaging with us via SMS, you consent to receive transactional text messages from Leverage Live Local related to your inquiry, account, appointments, event registrations, services, and other service-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at james@leveragelocal.com.

We do not sell, rent, or share your phone number or message content with third parties for marketing purposes.

6. DATA SHARING

We do not sell your personal information. We may share your information with service providers who assist us in operating our business (including telephony providers such as Aircall), under confidentiality obligations; professional advisors (attorneys, accountants) as necessary; and government authorities when required by law.

7. DATA RETENTION

We retain call recordings, voicemails, and related data for a period of up to two (2) years, or longer if required by applicable law or ongoing business necessity.

8. SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

9. YOUR RIGHTS

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.

10. CONTACT US

DML Companies LLC dba Leverage Live Local

1560 Lugo Avenue, Coral Gables, FL 33156

Email: james@leveragelivelocal.com

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most current version will be posted at leveragelivelocal.com. Your continued use of our services after any update constitutes acceptance of the revised policy.